Home PageFaq

FAQ

Do I need to register before I can purchase online?

No. :) You are not required to sign up in order to make a purchase. Although, it would help you a lot and make your shopping easier if you create an account already. That way, the next time you make a purchase, you won't need to type in all your details again.

Can I have my orders returned or exchanged?

Orders may not be returned or exchanged for reasons other than factory related defects or damages. Items will be exchanged with the same items or other items with the same selling price. Only when the similar item for exchange is out of stock will the customer be allowed to return the item and be issued a refund. Items that are not in their original packaging when you received them (including tag price) will not be honored anymore.

Customers are advised to check the items delivered immediately upon receipt. Items found to have damages should be photographed and sent to us within 24 hours. Once we have assessed and approved your item, you may have it sent back to us via local courier (shipping fee is shouldered by the customer), and the replacement will be sent back via local courier also (shipping fee now shouldered by KIT). The customer is responsible for securely packing the item(s) to be returned or exchanged. Alternatively, customer may opt to directly exchange the item at any of the KIT store branches. Just don't forget to bring the receipt. :)

When refund is granted to the customer, an allowance of 5 business days should be given to KIT to complete the transaction.

Can I deposit half of the total amount first? And the rest, COD?

We have a strict FULL payment first policy before we ship out your orders. Unfortunately, though, we also do not have Cash On Delivery (COD) service at the moment.

How will you know if I already paid?

For bank deposit payments, you will have to email us a copy of the deposit slip as soon as you've made the payment.

For Globe GCash payments, we are automatically notified by Globe. But if you still wish to notify us, you may contact us here. :)

For credit card payments, we are also automatically notified by Paypal of your payment and order. We may email you again to confirm your order and payment, or just send you your package's tracking number already. :)

Can I just pick up my orders at your store?

Sure! :) We have three branches where you can pick up your orders.

1. KIT Store @ Theatre Mall, Greenhills

2. KIT Store @ SM North Edsa

3. KIT Store @ SM MegaMall (soon to open)

You may also pay as you pick it up.

How long will you hold my order?

Your orders will be hold for 3 days after completing the checkout process, to give you ample time to make the payment. For bank deposit payments, please email us a copy of your deposit slip.

If you opt to pick it up at our store branches, please give us 2 days to prepare your items, after which, we will have your items on reserve for 5 days to pick them up.

For special or limited edition items, we will only hold your orders for 24 hours after completing final checkout, and 3 days for pick up. We will notify you if the items you ordered fall under this.

How much is the delivery fee?

We have a flat rate shipping fee of ₱80 for those who want a more hassle free shopping experience. Orders amounting to ₱5000 and above, on the other hand, will have FREE shipping.

What if I already paid but the item I ordered is out of stock?

We try to keep the stocks on our website up to date. However, on rare occasions that we fail to update the stocks (and your order falls under backorders), or if your item is really out of stock, we will inform you via email immediately.

You will then have 2 choices. You may choose to wait for the items to arrive or you may request for a refund, and we will just inform you once the items are already available. An allowance of 5 business days should be given to KIT to complete the refund transaction.

Please note that for out of stock bottles and containers, they will be easily replenished. It will take, at most, 1 week delay in delivery. For bags, however, it might be 2 weeks up to a month in delay of delivery.

What are your payment options?

We have 3 payment options for you to choose from. You may opt to pay thru bank deposit (BDO)Globe GCash or credit card using Paypal.

We have set up an account with Banco De Oro (BDO) to make sure that you'll have a hassle-free shopping experience. You may deposit to any of their branches nationwide.

We have a minimum purchase of Php 250.00 (single transaction) in order to pay using the credit card option.

Account details will be given to you once your orders are finalized.

Who will deliver my orders?

We have partnered with one of the country's best and most reliable local couriers to make sure that you get your orders safely and on time. Be assured that Fasttrack (within Metro Manila) or LBC EXPRESS/2Go (Provincial) will securely deliver your orders right to your doorstep.

How do I order online?

Ordering online is very easy. We've even made a step-by-step procedure on how to order here at KIT-Online. Please check the link below to have a fast and hassle-free shopping. :)

http://www.keepingittogether.com.ph/how-to-order/

If you are still having problems ordering online, you may contact us directly.

How long will it take for my orders to arrive?

We try to get your orders to you as soon as possible. However, please be reminded to have at least 1-2 business days allowance (for Metro Manila), upon pick up of the items by the courier, before your orders arrive, and 2-3 business days (if outside Metro Manila).

For orders made on Friday afternoon or Saturday, schedule of delivery will be on Monday already.

A tracking number will be emailed to you once your order has been shipped out.